Reference

Privacy Policy for dewi22 Accounts

dewi22 Privacy Policy explains how we collect, use and protect the details you provide when opening an account, signing in and using local payment options.

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dewi22 Privacy Policy for dewi22 Accounts
HELP WITH DATA

Get Help With Your Privacy Policy

A clear support route helps when you want to understand a data entry, correct an account detail or ask why a payment reference appears in your account history.

Account data request Use the account help path to ask what personal details are connected with your dewi22 profile. We may ask you to complete a phone verification step before discussing account-specific data, so a request cannot be redirected to another person.
Payment reference check If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, send the date, amount and reference code through account support. We use those details to trace the matching account event without asking for your wallet password or private wallet login.
Policy question For a Privacy Policy question, describe the page, data type or request in plain English. We will use the account contact route available to you and may request identity details when a response could reveal private account information.
HANDLING DETAILS

How We Handle Your Account Data

We keep this Privacy Policy practical by linking each data use to an account, device or payment step you can recognise.

Account records

When you open an account, we use the details you submit to create and maintain your profile, process sign-in requests and connect account activity with the correct contact route. Keep your phone number current so a verification request reaches you.

Payment references

DANA, OVO, GoPay and QRIS can provide a transaction reference or status signal during a payment step. We use that reference to reconcile the account record; wallet passwords, PINs and unrelated wallet activity are not requested in our account forms.

Device signals

A phone or desktop browser may send technical details such as browser type, operating system, IP address and session events. These signals help us recognise a returning sign-in flow, troubleshoot a stalled page and detect activity that does not match your account pattern.

Cookies

Cookies can remember session settings, help the account path load correctly and show whether a page request has already been completed. You can manage cookies through your browser controls, although disabling some types may interrupt sign-in or payment-status pages.

Retention

We retain account, support and transaction records only for the period needed for the stated purpose, account administration, dispute handling or a legal requirement. A deletion request may be limited when a record must remain available for a documented legal or security reason.

Security requests

Send a correction, deletion or access request through the account help path with enough detail for us to locate the record. We may verify your phone or account details first, then explain the action taken and any reason a request cannot be completed.

Privacy Policy Questions for dewi22

These Privacy Policy answers cover the account and payment questions we expect from Indonesian customers before opening an account. They also explain how to reach us when a record, cookie or device detail needs attention. If your situation is not listed, use the account help path and include only the details needed to locate your request.

The dewi22 Privacy Policy covers account details, phone verification, sign-in activity, device signals, cookies, support messages and payment references. It applies when you use the website or account path, including steps connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account.

We use your phone number to create or locate your account, support sign-in and complete a verification step before discussing account-specific data. Keep it current, and contact account help if your number has changed or a verification message does not reach you.

Yes. The Privacy Policy covers the payment references and status signals needed to match DANA, OVO, GoPay or QRIS activity with your account. We do not ask for your wallet password or PIN, and you should remove private credentials before sending a receipt.

Use the account help path and state whether you want access to a record or correction of a specific detail. Include your linked phone number and the relevant account context. We may verify your identity before releasing or changing private account data.

You can send a deletion request through account help, and we will assess the records covered by your request. Some account, payment or support records may need to remain for a documented legal, dispute or security reason; we will explain that limit.

Cookies can keep a sign-in session, remember a page state and help a payment-status screen load correctly on your phone browser. You can change cookie settings in the browser, but blocking required cookies may interrupt account access or a QRIS step.

Yes. Access and certain data requests depend on local law. Where local law permits, you can ask us to explain a data use, correct a record or assess retention. We may apply a different process when Indonesian legal requirements require a particular handling step.

Related Pages

dewi22 Indonesia FAQ Access guide ShopeePay Instant Payout Account information